Help Center
Answers to the questions we get most. Search, or pick a topic.
Is my booking confirmed right away?
Listings marked Instant confirmation are confirmed as soon as payment completes. Others are confirmed by the partner within 24 hours, and you are not charged until they confirm.
Can I change dates after booking?
Yes, from My account, as long as the new dates are available and the change is made before the free cancellation deadline. A price difference may apply.
Can I book a hotel, a tour and a car in one checkout?
Yes. Add each item to the cart and pay once. You receive one confirmation per item with its own booking number.
Which payment methods do you accept?
The payment methods shown at checkout. Prices are shown and charged in the currency of the store.
When is my card charged?
At checkout for instant bookings. For on-request bookings the card is charged only when the partner confirms.
What does free cancellation mean?
A full refund if you cancel before the deadline shown on the listing, usually 24 to 72 hours before the start. After the deadline the listing policy applies.
How long does a refund take?
Refunds leave our side within 2 working days and reach your card within 5 to 10 working days depending on the bank.
What if the partner cancels?
You get a full refund. Support helps you rebook if the trip starts within 48 hours.
Do I need an account to book?
No. You can check out as a guest. An account saves your details and your wishlist, and lists your bookings in one place.
How do I delete my account?
Send a request through the Contact page. Bookings in progress must complete first. Data is removed within 30 days.
How do I list my property or service?
Apply on the Become a local expert page. Verification takes 2 working days and there is no listing fee.
When are partner payouts made?
Once a month for the bookings completed in the month before, by bank transfer or PayPal.
Still need help?
We reply within 1 working day, faster for bookings starting in the next 48 hours.